“Twenty years ago Custom Audio Video did the electronic work in our new home. We were delighted with the professionalism, quality of work and their quick response for any service needed. Five years later we built another home and had electric shades installed by a well known company specializing in electric blinds. It was a disaster from day one. The manufacturer misled us on the performance and capability of the equipment and what it could provide. Also offered the local representative no assistance or support with installing the shades. When we realized Custom Audio Video sold electric blinds we contacted them. Sandy Benson, the owner, immediately and very aggressively contacted the manufacturer and convinced them to remedy our situation. She spent many, many hours working with the manufacturer to supply new motors and CAV’s very capable personnel performed proper installation. The manufacturer requested that CAV represent their line which Sandy declined. Our blinds work beautifully thanks to Sandy and her capable personnel. CAV offers what service and customer support should be. We know of no other company that would have taken on this responsibility when they had no association with the manufacturer , the product line or the original sale. How grateful we are!”
Gail & Mike Z
“Dear Sandy I want to thank you for the work that your company did for the installation of my surround sound system and the 2 TVs you put in my home. The professionalism of your workers was impeccable along with their outstanding work. You do get what you pay for. The attention to detail while installing my system was fantastic and whenever there was a minor issue or question you or your staff were always there to answer my questions very promptly. Please never go out of business because I will not know who to use in this region because you are the best. I was in the Air Force and worked at the Pentagon in the late 70’s and my Specialty was as an Audio Video Media Specialist, so I know this field even though it has changed since I was in the military. I can tell you that your work is top notch. This is the second time I’ve had to use Custom Audio Video for your services and I can tell you that you really care about your customers and take pride in your installations. Thank you for the great work you did, and now, not only does my house Rock when I watch a 4K movie on my 75 inch Sony, but you also Rock. Thanks again, Sincerely,”
“Your guys do an outstanding job. They are always on time and so professional. Wendy is great at getting me the earliest appointment I think you have created the perfect group!
Thanks for all you do!”
As always, the service and care we receive from your team is exceptional!
Stephanie Lindley, CEO Byrd Cookie Company
“Matt and Angel did a super job and were very helpful in showing us how to operate the system, it sounds wonderful and is visually superb! We will heartily recommend you to other customers!”