Just to let you know, we were so happy with what Matt and Tyler were able to do with our system today. They handled everything that they could fix, and gave us the information we need on the things they could not fix, like the Cypress channel that is not working. Best of all, I am sitting here listening to wonderful music again in my office! They could not have been nicer and we had a fun moment when we discovered we are all from Philly suburbs.
We are looking forward to getting new speakers for outside to replace the ones that are "blown out." In addition, we asked Matt and Tyler to relay to the design team that we would like a proposal for updating our system, changing out some of the outdated components and making the whole system work well.
"When we purchased our home, we inherited a legacy WiFi network that was increasingly unstable, technologically outdated, and, consequently, often unreliable. CAV's team, including Jed, Keary, James, and owner Sandy, assessed our situation, specified appropriate up-to-date improvements and upgrades, and installed new equipment that has fully met our needs. At all times, the company's team was considerate of our home, accessible when we reached out to them, and a pleasure to work with. Custom Audio Video is a professional, responsive, and highly capable company. We recommend them highly."
Terry Orr / HHI
We just wanted you to know that Jonathan, Luis, and Jed did a great job installing the TV in our new sunroom. Jed came out for the recommendation and proposal, and also was here the day of the installation to get Luis and Jonathan started. He also stopped back on his way to another job on Monday to adjust the picture and answer some questions. Jonathan and Luis worked tirelessly last Friday to get the job done despite the challenge of drilling through what was originally an outside wall, helped us with getting the right box from Hargray and instructed us on our Sonos sound system. Once again your team did an excellent job for us. All were very gracious and professional and patient with our questions. You have a GREAT company. Thank you!"
Bob & Kathy Krantz
I just wanted to drop you a note to tell you how pleased we were with our installation on Gallavant Rd. This is the second home that CAV has done for us, and both installations were smooth and pain free. I especially like that I can describe what I want months in advance, a plan is developed, the pre-wiring is completed according to the plan, and when the installation takes place, it is all according to the original plan. Your technicians are knowledgeable and professional, and they answered all of my questions. They even returned for an additional day to work with the Hargray Technician (Hargray had some issues with their fiber cable that took a few days to resolve). If I build another house, I will definitely call on you first.
David Hevey, Bluffton, SC 29910
"Thank you, Sandy,
You have a great company. Jed, Matt, and James are an asset to your firm. In addition to being very competent, they are pleasant to have in your home."